We are committed to protecting your personal information

tku9 ("we", "our", or "platform") is a trusted online entertainment and sports betting platform serving users in Bangladesh. When you visit the tku9.cam website or use our services, you agree to the terms of this privacy policy.

We take the protection of your personal information very seriously. In this policy we explain in detail what types of information we collect, why we collect it, how we use it, and how we keep your information secure.

tku9 collects various types of information from different sources. This information is broadly divided into two categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

Information you provide during account registration, identity verification (KYC), or when contacting support is collected. This includes:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Payment account details (e.g. bKash, Nagad, Rocket, Upay numbers)
• Residential address and country

1.2 Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

• IP address and device information (operating system, browser type)
• Cookie and session data
• Login and logout times and dates
• Gameplay history, bet amounts, and transaction records
• Browsing behaviour and page view data

tku9 uses your personal information only for the following legitimate purposes. We do not use your information for unnecessary purposes under any circumstances.

2.1 Account Management and Identity Verification

The information you provide is used to create your account, keep it secure, and verify your identity. This also helps prevent fraud and unauthorised access.

2.2 Transaction and Payment Processing

Payment-related information is used to correctly process your deposit and withdrawal requests. All financial transactions are completed through secure SSL encryption.

2.3 Customer Service and Support

When you contact our 24/7 live chat support or request assistance by email, your information allows us to provide more effective support.

2.4 Technical Development and Security

Collected data is used to ensure the security of our platform, identify technical issues, and improve the overall user experience.

2.5 Responsible Gaming

By monitoring your gaming behaviour we can apply responsible gaming guidelines, such as offering self-exclusion or limit-setting features.

tku9 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

3.1 Payment Providers

The necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These partners handle information in accordance with their own privacy policies.

3.2 Technology Providers

Minimum necessary information may be shared with game providers such as Pragmatic Play, Spribe, JILI, and PG Soft to deliver game content and technical services.

3.3 Legal Obligations

It may be necessary to disclose information in response to a court order or a lawful request from a law enforcement authority.

Cookies and similar tracking technologies are used on the tku9 website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain your session, remember your login status, and manage security features.

4.2 Functional Cookies

These cookies are used to remember your preferences such as language settings and to provide you with a personalised experience.

4.3 Analytical Cookies

These cookies are used to analyse usage of our platform and to collect anonymous data for improving the user experience. You can disable cookies in your browser settings, though this may affect some site functionality.

tku9 has adopted industry-standard technical and organisational measures to protect your personal and financial information.

5.1 Encryption and Secure Connection

All data on our platform is transmitted through SSL (Secure Socket Layer) encryption. The "https://" prefix in your browser's address bar confirms that your connection is secure.

5.2 Access Control

Access to your information is restricted to authorised tku9 staff who need it to carry out their responsibilities. All staff are required to follow strict confidentiality guidelines.

5.3 Security Monitoring

Our systems are continuously monitored for security threats. Any suspicious activity is identified and addressed immediately.

5.4 Data Retention Period

Your personal information is retained only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.

As a user of the tku9 platform, you have a number of important rights over your own information.

6.1 Right to Access Information

You can contact us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Correct Information

If any information in your profile is incorrect or out of date, you can request that it be corrected. We will make the necessary changes as quickly as possible.

6.3 Right to Close Account

You can request to close your tku9 account at any time. After account closure, your information will be deleted beyond what is required by applicable legal and regulatory obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications from tku9, you can request to unsubscribe from this service at any time.

tku9's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

We apply an age verification process at the time of account registration. If it comes to our attention that information from a minor has been collected inadvertently, we will immediately close the relevant account and delete that information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

tku9 primarily serves users in Bangladesh. Our technical infrastructure and servers may be located in various countries. Whenever your data needs to be transferred to another country, we ensure that the transfer is carried out under appropriate security measures.

All our international partners and service providers are contractually bound to uphold strict data protection standards.

tku9 reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you via a notice on the website or by email to your registered address.

Continuing to use our platform after an updated policy is published means you have agreed to the changes. We recommend that you review this policy regularly.

When the "Last updated" date in this policy changes, you will know the policy has been revised.

tku9 considers privacy protection and responsible gaming to be complementary. By analysing your gaming data, we can identify patterns of excessive betting and provide necessary support.

For more details on responsible gaming, visit our Responsible Gaming page.

You can request self-exclusion, deposit limits, or a temporary suspension of account activity. Contact our 24/7 live chat support to access these services.