tku9 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the tku9 platform and all services included within it. When you register on tku9, create an account, or play any game, it is understood that you have fully read, understood, and accepted these Terms. If you do not agree with these Terms, please refrain from using our platform.

1 Definitions and General Provisions

The specific meanings of certain terms used in these Terms are described below:

• "tku9" or "Platform" refers to the tku9.cam website, all its subdomains, and related applications.
• "User" or "Member" refers to any person who is registered on tku9 and uses its services.
• "Account" refers to the user's personal registered profile.
• "Wager" or "Bet" refers to the process of placing money on any game or sport.
• "Wallet" refers to the financial balance held in the user's account.

These Terms are governed by the applicable laws of Bangladesh. tku9 reserves the right to modify these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

2 Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years of age to create an account and use the services on tku9. No person under the age of 21 is permitted to create an account. We reserve the right to verify age at any time.

2.2 Registration Process

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false information may result in the suspension or cancellation of your account. Each person may only create one account — operating multiple accounts is strictly prohibited.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. If any unauthorized access to your account occurs, notify our support team immediately. tku9 will not be held responsible for any loss resulting from unauthorized use.

3 Deposits, Withdrawals and Payments

3.1 Supported Methods

tku9 currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. New methods may be added in the future.

3.2 Minimum Amounts

• Minimum deposit: ৳300 (via any method)
• Minimum withdrawal: ৳500

3.3 Withdrawal Timeframe

Withdrawal requests are generally processed within 10 to 45 minutes. In some cases this may be delayed due to the verification process.

3.4 Payment Verification

tku9 reserves the right to verify the identity of any account and request necessary KYC documents. Compliance with anti-money laundering (AML) policies is an obligation for every user.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times, meaning withdrawals can only be made after wagering 25 times the bonus amount.

4.2 General Bonus Terms

• Each bonus offer has its own validity period and terms.
• The same bonus cannot be claimed more than once.
• Bonus funds cannot be withdrawn directly; wagering requirements must be completed first.
• If any misuse of bonuses is detected, the bonus and any associated winnings will be cancelled.
• tku9 reserves the right to modify or cancel any bonus offer at any time.

5 Gaming Rules

5.1 Fair Play

tku9 is committed to ensuring a fair and transparent gaming environment. The outcomes of all games are determined impartially using Random Number Generator (RNG) technology.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using software, bots, or automated systems.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to manipulate game outcomes by colluding with other users.
• Abusing bonuses or promotions.

5.3 Technical Errors

If a technical error causes an incorrect game result, that round will be considered void and the wagered amount will be refunded. Any winnings or payments arising from an error will be considered null and void.

6 Sports Betting Rules

tku9 offers betting on cricket (including BPL, IPL, and T20 World Cup), football, kabaddi, and other sports. The following conditions apply to sports betting:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled, the full bet amount will be refunded.
• Odds in live betting are variable; the odds at the time of bet confirmation will apply.
• If match fixing or any illegal activity is suspected, the relevant bets will be kept under investigation.
• Betting limits apply; bets above a certain amount may not be accepted for specific events.

7 VIP Program

tku9's VIP program has three tiers — Bronze, Silver, and Gold. Weekly cashback is provided at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback

You can advance to a higher VIP tier through regular and active play. VIP benefits may change at any time.

8 Responsible Gaming

tku9 places the highest importance on responsible gaming. We are committed to ensuring the protection of all our members. If you feel that you or someone in your family is experiencing a gaming problem:

• Set a spending limit on your account.
• If needed, temporarily close your account for a set period.
• Contact our 24/7 live chat support team.

For more information on responsible gaming, visit our Responsible Gaming page.

9 Privacy and Data Protection

Full details on the collection, storage, and use of your personal information can be found in our Privacy Policy. By using the platform, you are also consenting to the Privacy Policy.

• We use SSL encryption technology to keep your information secure.
• Your information is not sold to third parties.
• Anonymous data may be analyzed to improve our services.

10 Intellectual Property

All content on the tku9 platform — including logos, designs, software, text, graphics, and other materials — is part of the intellectual property of tku9 or its licensors. Reproducing, distributing, or modifying this content without prior permission is prohibited.

11 Limitation of Liability

tku9 will not be held liable for the following:

• Any loss caused by internet disconnection or technical errors.
• Delays or issues caused by third-party payment gateways.
• Account information being compromised due to the user's own negligence.
• Service disruptions caused by unforeseen events (force majeure) such as natural disasters or government directives.

12 Account Closure and Suspension

tku9 reserves the right to suspend or permanently cancel any account for the following reasons:

• Violation of the Terms.
• Suspicion of fraudulent activity.
• Evidence of operating multiple accounts.
• Evidence of involvement in illegal activities.
• Failure to cooperate with KYC verification.

Users may also request account closure at any time. In such cases, any valid balance will be returned.

13 Complaints and Dispute Resolution

For any dispute or complaint, please contact our customer support team first. When submitting a complaint, please provide the following information:

• Account ID or registered email address.
• A detailed description of the issue along with the date and time.
• Screenshots or relevant evidence where applicable.

Our team generally responds to complaints within business days. We aim to resolve all disputes fairly and impartially.

14 Changes to Terms

tku9 may update these terms and conditions at any time. Members will be notified of significant changes via email or a platform notice. Continued use of the platform after changes will be considered acceptance of the updated Terms. The latest Terms will always be available on this page.

15 Contact Us

If you have any questions or need clarification about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali